Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is part of his or her job.

In this balanced treatment of the field of business process change, Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition are coverage of business process management systems, business rules, enterprise architectures and frameworks (SCOR), and more content on Six Sigma and Lean--in addition to new coverage of performance metrics.

* Extensive revision and update to the successful BPM book, addressing the growing interest in Business Process Management Systems, and the integration of process redesign and Six Sigma concerns.

* The best first book on business process, the most up-to-date book to read to learn how all the different process elements fit together.

* Presents a methodology based on the best practices available that can be tailored for specific needs and that maintains a focus on the human aspects of process redesign.

* Offers all new detailed case studies showing how these methods are implemented.

• ISBN13: 9781442168084
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This collection of General Patton's "one liners" shows how business managers can succeed by applying the combat tested principles of one of American's greatest military leaders. General Patton was a professional soldier who spent his life inspiring people to accompllish the seemingly impossible. Now business managers can use his secrets to motivate their employees. The author uses brief quotes from the General to explain their inner philosophy and to obtain greater performance and productivity from employees. The book also presents corresponding references to both W. Edwards Deming and Walter A. Shewhart, two of America's experts on the subject of statistical quality control. This is not surprising when it is realized that fundamental principles of both military leadership and business management are universal.

A simple to understand book, written for business owners and managers, as well as for insurance professionals. It covers valuable and helpful information on many types of insurance policies, including terms, conditions, types of companies, specific policy forms, etc. There is information on the history of insurance, the various duties of many people involved in insurance, and what the various insurance policies cover or do not cover. The Glossary contains more than 460 legal and insurance terms to use as a quick desk reference.

"The application of technology-based learning to employee development has spawned a multibillion dollar industry that continues to grow. For all its potential, though, e-learning is a complex issue that elicits a myriad of questions. The E-Learning Question and Answer Book is a clear and concise guide that addresses common questions, as well as several that should be asked more often. Author Allan Henderson develops internal and client e-learning solutions for IBM. His crucial insights are supported by examples and case studies of how to (and how not to) launch and run an e-learning program.The E-Learning Question and Answer Book asks and answers more than 70 questions in all, including: * What is e-learning? How can your company benefit? How much will it cost? * Do you need to scrap your classroom training? How do instructors adjust? * How do you set up e-learning systems? Will your IT structure support future growth? * Should you host your own e-learning system? Should you use a public system? * What are e-learning standards? Should you care about them? Writing from experience, Henderson answers real business questions about e-learning."

A major concern facing today's business executive is the risk of a lawsuit. Our society is so litigious, that concerns about legal matters pre-occupy managers at every level. The book focuses on preventing problems and thus saving a great deal of money in attorney's fees, court costs, and potential damages. As a book on business practice and preventive law, Jarvis' Reducing Business Risk: Legal Reference Guide provides an easy-to-access reference guide to the basic elements of business law. It informs readers on what is required to bring a particular type of lawsuit and identifying "red flag" situations within an organization which may lead to litigation or other problems. Throughout the book, suggestions are made for reducing risks (costs) of lawsuits.

• Written in a lively and practical style that will be of great interest to budding and blooming entrepreneurs.
• The rules covered in this book are applicable to any entrepreneur around the world.

Successful companies actively cultivate new ideas, put those ideas to work quickly and efficiently, and harvest the business value benefits of successful innovations. Discussions of innovation often focus on what a company offers, that is, its products and services.

In Managing Information Technology Innovation for Business Value, Esther Baldwin and Martin Curley show how successful IT innovations pay back handsomely as well. Innovation is not just about what a company offers, innovation is also about how a company conducts business and how IT in support of innovation can transform an organization into a significantly more efficient company.

Drawing on their experience with innovation in Intel's engineering operations, Baldwin and Curley emphasize that IT innovation does not require whole-scale invention. An innovative IT solution reapplied in a new context can provide even greater business value because the initial investment in developing the solution has already been made. Baldwin and Curley highlight the importance of diffusion, which in the context of IT innovation is the acceptance of a new IT solution. An innovation leading to a quality IT solution that does not diffuse cannot contribute to business value.

The authors provide a multitude of techniques and methods that improve the likelihood of successful diffusion. User-centered design, for example, increases the likelihood of a successful match between an innovative IT solution and the needs of a community of users.

Managing Information Technology Innovation for Business Value includes examples and case studies from IT organizations as well as from Intel Corporation. It also includes assessment techniques, skill set descriptions, and a capability maturity framework to help IT organizations understand where they stand as innovators and what steps they can take to strengthen their competencies.

The Just Enough Security (JES) approach to information assurance is based on the belief that no one safeguard can completely protect your critical information assets from a highly motivated threat. The JES security model combines multiple layers of safeguards with simple risk management tools to help you achieve both the security of your information assets and a return on your security investment. To allow you to quickly apply the basic principles of JES, this book helps you build the necessary skills in three steps. Part 1 of this book contains three primers to ensure you have the basic technical knowledge necessary to understand each layer of the JES model. These primers include networking, security, and risk management. Part 2 introduces the various layers of the JES model with detailed explanations of how to implement each. Finally, business continuity and incident management principles are discussed in Part 3.

In today's fast moving competitive business environment, companies increasingly demand that IT investments demonstrate business value through measurable results. David Sward directly addresses this challenge in his book Measuring the Business Value of Information Technology.

Intended for IT professionals and consultants as well as business managers, this book covers one of the most important strategies any company can establish to help manage IT in the coming years. Namely, the creation of an IT Business Value Program to execute systematic customer focused approaches to determine the business value for any IT investment an organization may make.

Expanding on concepts offered in Martin Curley's Managing IT for Business Value, and linking business value programs with CMF frameworks, Sward explains how business value programs are established; measured; maintained; and governed; providing a blueprint for evaluating IT investments and equipping the reader with the tools required for success.

Measuring the Business Value of Information Technology is a rich collection of methodology, processes, metrics, supported with examples from IT @ Intel and other IT organizations. Based on financial concepts and drawing on his background as a Human Factors Engineer, Sward makes the case that the process of establishing and running a business value program can ultimately create a new mindset for IT professionals.

While Sward recognizes this will not happen overnight, he believes it serves to instill a belief that an organization can and will create a competitive advantage and increase shareholder value not by just deploying information technology, but by deploying the right information technology by linking IT to corporate objectives and focusing all efforts on the requirements of the end user.